Terms And Conditions

General

  • Welcome to SAqua (Simons Aquazone). By using our website, you agree to these Terms & Conditions.
  • These Terms apply to all visitors, customers, and users of www.saqua.in.
  • We reserve the right to update these Terms at any time without prior notice.

Eligibility

  • You must be at least 18 years old to place an order.
  • All information provided during registration or checkout must be accurate and complete.
  • SAqua reserves the right to refuse or cancel orders containing incorrect information.

Products and Services

  • We strive to provide accurate product descriptions, images, and pricing.
  • Product images are for reference only; actual products may vary slightly.
  • Product availability is subject to stock.
  • Specifications and packaging may change without prior notice from manufacturers.

Pricing and Payment

  • All prices are displayed in Indian Rupees (INR).
  • Applicable GST and taxes are charged as per Indian law.
  • Payments must be completed using approved payment methods available on our website.
  • Orders will be processed only after successful payment confirmation.

Order Confirmation and Cancellation

  • An order confirmation email will be sent after successful payment.
  • Orders may be cancelled before dispatch by contacting our customer support.
  • SAqua reserves the right to cancel orders due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.
  • Any approved refund will be processed to the original payment method.

Delivery & Shipping

  • We deliver across India to the shipping address provided during checkout.
  • Delivery timelines depend on product availability and destination.
  • Delivery delays caused by courier services, weather, or unforeseen circumstances are beyond our control.
  • Shipping charges, if applicable, will be displayed during checkout.

Returns & Refunds

  • Returns are accepted only for damaged, defective, or incorrectly delivered products.
  • Customers must report any issue within 48 hours of delivery with supporting photos or videos.
  • Returned products must be unused and in their original packaging.
  • Approved refunds will be processed within 7–10 business days.

User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Interfere with website functionality or security.
  • Upload harmful software or malicious code.
  • Submit false, misleading, or offensive content.

Limitation of Liability

  • SAqua is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount paid for the purchased product.
  • We are not responsible for delays caused by third-party courier services or events beyond our control.

Privacy

  • Your personal information is collected only for order processing and customer support.
  • We do not sell or share your personal information with third parties, except where required to process your order or by law.
  • Please refer to our Privacy Policy for more information.

Governing Law

  • These Terms & Conditions shall be governed by the laws of the Republic of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.